Returns & Exchanges

At Petivity, we want you and your pet to love every piece of fashion you purchase, which is why we offer a 30-day hassle-free return window for all unworn items. If the fit isn't perfect or the style isn't right, our team is here to ensure a seamless exchange or refund process.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Prepare the Package

  Place the items in their original packaging with all tags attached, ensuring the clothing is free from pet hair and odors.

• 3.
  Ship It Back

  Print your prepaid shipping label provided by the portal, attach it to your parcel, and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our quality control team inspects the return, your refund or exchange will be processed within 5-7 business days to your original payment method.