Frequently Asked Questions
Everything you need to know about Petivity fashion and services.
How do I determine the right size for my pet?
We provide a detailed size guide on every product page. We recommend measuring your pet's neck girth, chest circumference, and back length to ensure the perfect fit.
What is Petivity's return policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Please note that for hygiene reasons, items with excessive pet hair cannot be returned.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location but generally take 10-15 business days.
Are your pet clothes machine washable?
Most of our fashion items are machine washable on a gentle cycle with cold water. However, we recommend air drying to maintain the integrity of the fabrics and prints.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
Do you offer wholesale opportunities for boutiques?
Yes, we love partnering with retailers! Please contact our wholesale department via the 'Contact Us' page to receive our latest lookbook and pricing sheet.